Privacy policy

Privacy Policy

1. Who we are: FRANCA is a handmade swimwear brand based in Lausanne, Switzerland. For any question regarding your data, contact us at info@francaswim.com.

2. Data we collect: When you visit our website or place an order, we collect: your name, email address, postal address, phone number, order details, and browsing data (cookies, IP address). Payment details are processed directly by our payment providers; we do not store your card information.

3. How we use your data:

- To process, ship and follow up on your orders 

- To answer your questions and provide customer service 

- To send you news and offers, only if you have subscribed (you can unsubscribe at any time) 

- To improve our website and comply with legal obligations 

4. Who we share it with: Your data is only shared with service providers needed to run our shop: Shopify (website and order management), payment providers, and shipping carriers (e.g. Swiss Post). Some of these providers may process data outside Switzerland, with appropriate safeguards in place. We never sell your data.

5. Retention: We keep your data only as long as necessary for the purposes above, and for the periods required by law (e.g. accounting records).

6. Your rights: In accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU GDPR, you may request access to, correction or deletion of your data, or object to its processing. Contact us at info@francaswim.com.

7. Cookies: We use cookies to make our website work and to understand how it is used. You can manage your cookie preferences in your browser or via our cookie banner.

8. Changes: We may update this policy from time to time. The latest version is always available on this page.

FRANCA