Refund policy

Returns & Refunds

1. Returns: You may return items within 14 days of receiving your order. To be eligible, items must be unworn, unwashed, with all tags attached, and returned in their original packaging. For hygiene reasons, bikini bottoms can only be returned if the hygienic liner is intact. 

2. Made-to-order pieces: Made-to-order pieces are produced specifically for you and cannot be returned or exchanged.

3. How to return: Please contact us at info@francaswim.com before sending anything back. Items returned without prior agreement will not be accepted. Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as we cannot be held responsible for returns lost in transit.

4. Exchanges: We do not offer direct exchanges. Please return the item for a refund and place a new order.

5. Refunds: Once your return has been received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Original shipping costs are non-refundable.

6. Damaged or incorrect items: Please inspect your order upon receipt. If an item is defective, damaged or incorrect, contact us within 7 days at info@francaswim.com and we will make it right.

 

FRANCA